FAQ
Does Marble Luxe Beauty have a policy for return/exchange?
ALL SALES ARE FINAL.
We Do Not have a Return or Exchange Policy unless there is a mistake on our behalf, we will make the changes to correct it immediately.
NO REFUNDS/NO EXCHANGES /NO CANCELLATIONS
HOW MANY BUNDLES SHOULD I ORDER?
The key to determining how many bundles to purchase depends on the lengths you are wanting. The longer bundles have a shorter weft/track as the shorter bundles have longer wefts/tracks.
For a full sew in weave we recommend 3-4 bundles of hair. For lengths over 18”, we recommend ordering 4-5 bundles of hair. If you desire a hair weave with a lot of volume, you will need 4-5
bundles or 4 bundles with a closure. A closure is a great addition to your install, as you will have no leave out. This is considered a full-protected style and none of your hair will be exposed.
HOW TO MEASURE THE LENGTH OF YOUR HAIR?
Each texture must be measured differently. The Brazilian hair extensions should be measured to the fall of the hair. Start 0 at the weft and measure to the ends of the bundle. The Brazilian Wavy and Brazilian Curly hair extensions must be measured by pulling the hair straight. Again, start 0 at the weft; pull the hair straight from the ends, and the length will be at the tips of the hair. Each bundle will not measure exact when it is still wrapped in its band, as tension can affect the fall of each strand.
WHAT TEXTURE HAIR DOES MARBLE LUXE BEAUTY?
Marble Luxe Beauty hair is considered to be the finest quality of human hair. The term “Human Hair” means all the hair cuticles are healthy, intact, and flow in the same direction from the root to the tip. The cuticle is the outer layer of the hair strand and the structure is similar to the overlapping of shingles on a rooftop. Marble Luxe Beauty hair is typically collected directly from a woman’s head, and as it is cut it is held in a ponytail to ensure no hair strands fall to the floor. Therefore, it can be reused, flat ironed, and colored.
CAN YOUR HAIR BE STRAIGHTEN OR CURLED?
Your new Brazilian and Peruvian hair extensions can be treated as if it is your own hair. You are able to use a thermal (hot) tool to straighten, curl, crimp, etc. Keep in mind the hair does not have all the nutrients that a strand growing from your scalp will. Heat damage can cause breakage and dryness. Therefore, it is imperative that you use a heat-protecting product, always co-wash your hair, and protect it during sleep hours.
CAN I COLOR MY NEW MARBLE LUXE BEAUTY HAIR?
Any chemical processes should be done by a professional or at least consulted by one. This purchase is an investment for you and chemically altering the hair can possibly damage it. Though, our Brazilian and Peruvian hair extensions can handle a coloring process very well, please be cautious. Once the hair is chemically altered incorrectly, the cuticle can become damaged and overexposed causing fraying, breakage, dryness, and tangling. This in turn will affect the overall look and feel of your hair. Chemical damage has no reverse button.
SHEDDING!
Minimally, no hair is absolutely perfect (Any company who states this phrase, as sales pitch is not being honest. Our company is an honest supplier). We have reinforced machine wefting, to minimize shedding to nearly none. You may see a few strands here or there, but nothing troubling. The most effective way to avoid shedding is by sealing the wefts*.
*(See “How do I seal my wefts?”)
HOW DO I SEAL MY WEFTS?
Purchase a weft sealer applicator at your nearest beauty supply store. Please go to our YouTube channel to view “How To Use The Weft Sealer”.
WHAT DOES CO-WASH MEAN?
Co-washing simply means conditioner washing. It is a key task in extending the life of your extensions and keeping them healthy. We recommend a co-wash once a week with moisturizing conditioner to ensure your hair gets the nutrients and moisture it needs. When you first receive your extensions it is important to co-wash the hair as it has been through MLB employee hands, manufacturers’ hands, packaging, etc. Shampooing the hair can strip the hair entirely too much. Always use WARM water, as hot water will overexpose the cuticle of the hair.
